Frequently Asked Questions ( FAQ )
Meddshoes is is an officially authorized online Camper® store.
All our merchandise is officially authorized by Camper® Official Site
All orders are shipped by ACS, Courier Center, Ronnex, Ronnex, and Easymail for Greece. DHL and Hellenic Post are available for international orders , και ΕΛΤΑ Courier.
Orders under 45,00€ are charged 2,50€ for shipping while orders over 45,00€ are with free shipping.
Orders from Greece & Cyprus with a value under 45€ are charged 3€ shipping and orders over 45€ are with free standard shipping. Express Delivery with DHL Express (1-3 days) are charged 19.01€
European Union, are charged 26€ per item with standard shipment by ELTA Hellenic Post (10-30 Days), and for express delivery (1-3 days), with the current rates as determined by DHL Express. Rates are shown on purchase order according to your Postal Code.
North and South America are charged 26€ per item with standard shipment by ELTA Hellenic Post (10-30 Days), and for express delivery (1-3 days), with the current rates as determined by DHL Express. Rates are shown on purchase order according to your Postal Code.
Asia and Australia are charged 26€ per item with standard shipment by ELTA Hellenic Post (10-30 Days), and for express delivery (1-3 days), with the current rates as determined by DHL Express. Rates are shown on purchase order according to your Postal Code.
- Credit / Debit Cards.
Payment may be made by credit / debit cards
- Bank Deposite
Name of Beneficiary: Demetri Paloubis
- Eurobank : GR8602600150000750200908964
- National Bank: GR6701102250000022540401472
- Alpha Bank: GR8301405300530002101326960
- Piraeus Bank: GR6701725040005504001145131
Make payment to one of the above listed accounts. Please include order number in the reason for payment box and forward the bank transfer to [email protected]
Your order will be sent once our account has been credited.
Pay with your PayPal account
This service is available to orders over 45,00€ with delivery within Greece and has a service charge of 3,00€
Payment will be made upon delivery.
* MEDDSHOES will not accept post delivery date order with payment method COD.
- International Orders
For orders to be delivered abroad payment methods accepted are: credit / debit cards, bank deposit and PayPal account.
DELIVERY OF PRODUCTS
Normally the delivery time for products is 2 working days. The maximum delivery time can reach up to 7 working days.
The days can be differentiated only in periods with high commercial traffic (discount period), Holidays, difficult weather conditions, Strikes, etc.
In this case the customer will be informed about the progress of his order by phone or e-mail.
FOR THE METHOD OF PAYMENT COD
FOR your information and to avoid any misunderstandings, we inform you that payment for cod will be made only at place of delivery within Greece..
Returns are accepted once the product has been returned within 14 days only from the date of purchase. The product must be unused and in good condition. ie: (not to be dirty, used and in its original packaging).
The receipt or invoice is to returned with the package so that the return may be completed.
To request a refund please follow the steps bellow:
- Contact Meddshoes at +30 2610 223 331
- Or fill out the return form avaiable here .
Send the product via the instructed courier or post service indicated by us to Riga Feraiou 59 - Patra 26221 - Greece and where applicable return charged to our account..
* Refunds are charged with a service charge of 5,00€ for each order up to 1,5 kg of which will be subtracted from the total of the purchase.
COD charges and shipping charges are not refunded.
*The average time of refunds is approximately 20 working days.
For Other Countries
For the rest of the countries the purchase price is returned less the cost of DHL Express as determined by the price list of DHL Express. The direct costs of returning the product(s) will be paid by you, except in the case of a manufacturing defect or quality issue, in which case MEDDSHOES is responsible for the costs of returning the product(s).
Exchanges are made if the return of the product/s has been made within 14 days from the date of purchase by email or telephone to Returns and Exchange department Meddshoes at +30 2610 223 331. Products should be unused. (eg not to be soiled, used & its packaging in good condition)
The receipt or invoice is to returned with the package for the exchange to be complete.
To request an exchange please follow the steps bellow:
- Call by telephone +30 2610 223 331.
- Fill out the form here or send an email to [email protected] with subject "exchange product".
Our primary goal, as in our stores, besides good service, is to offer our customers quality products with high aesthetics, combining a variety of designs always at the best market prices.
For this reason we have a lot of traffic in our warehouses resulting in that the update of some codes do not appear directly in our system and there is a deviation of about 2-3 hours delay. In this case MEDDSHOES will call you for information and in case the call is not answered, a relevant e-mail will be sent to you.
When your order is completed and it has been sent, you will receive a relevant e-mail with the details of the shipment, (check also the spam or spam).
Visit the link and the see current status of your order live.
All orders are shipped by ACS, Courier Center, Ronnex, and Easymail for Greece. DHL and Hellenic Post are available for international orders.
International Orders are delivered by ACS, Hellenic Post, or DHL.