Frequently Asked Questions ( FAQ )

 

Meddshoes is is an officially authorized online Camper® store. 

All our merchandise is officially authorized by  Camper® Official Site

  • Shipping

All orders are shipped by Geniki Taxydromikh, ACS,, Speedex-Ronex, Easymail , και ΕΛΤΑ courier.

  • Charges

Orders under 45,00€ are charged 2,50€ for shipping while orders over 45,00€ are with free shipping.

 

 

  • Shipping to Cyprus

Free of shipping charges with a delivery date of 15 to 20 days, with Standard Shipping.

*Orders for Cyprus under 45,00€ are charged extra 3,00€ for shipping

Express Shipping is available via DHL (1-3 days): Χρεώνεται 16,50€

  • International Shipping

Standard Shipping by registered post (15 - 20 days) / Express Shipping by DHL (1-3 days)

European Union & UK:            16,00€                                                            17.00€

North & South America           23.00€                                                            25,00€

Asia Pacific & Australia            28.50€                                                            30,00€

 

 

 

  • Credit / Debit Cards.

Payment may be made by credit / debit cards

  • Bank Deposite

Name of Beneficiary: Demetri Paloubis

  • Eurobank : GR8602600150000750200908964
  • National Bank: GR6701102250000022540401472
  • Alpha Bank: GR8301405300530002101326960
  • Piraeus Bank: GR6701725040005504001145131

Make payment to one of the above listed accounts. Please include order number in the reason for payment box and forward the bank transfer to [email protected] 

Your order will be sent once our account has been credited.

  • PayPal

Pay with your PayPal account

  • COD

This service is available to orders over 45,00€ with delivery within Greece and has a service charge of 3,00€

Payment will be made upon delivery.

* MEDDSHOES will not accept post delivery date order with payment method COD.

  • International Orders   

For orders to be delivered abroad payment methods accepted are: credit / debit cards, bank deposit and PayPal account.

DELIVERY OF PRODUCTS

Normally the delivery time for products is 2 working days. The maximum delivery time can reach up to 7 working days.

The days can be differentiated only in periods with high commercial traffic (discount period), Holidays, difficult weather conditions, Strikes, etc.

In this case the customer will be informed about the progress of his order by phone or e-mail.

FOR THE METHOD OF PAYMENT COD

FOR your information and to avoid any misunderstandings, we inform you that payment for cod will be made only at place of delivery within Greece.

Returns are accepted once the product has been returned within 14 days only from the date of purchase. The product must be unused and in good condition. ie: (not to be dirty, used and in its original packaging).

The receipt or invoice is to returned with the package so that the return may be completed.

To request a refund please follow the steps bellow:

  • Contact Meddshoes at +30 2610 223 331
  • Or fill out the return form avaiable here .

Send the product via the instructed courier or post service indicated by us to Riga Feraiou 59 - Patra 26221 - Greece  and where applicable return charged to our account.

* Refunds are charged with a service charge of 5,00€ for each order up to 1,5 kg of which will be subtracted from the total of the purchase.

COD charges and shipping charges are not refunded.

*The average time of refunds is approximately 20 working days.

Exchanges are made if the return of the product/s has been made within 14 days from the date of purchase by email or telephone to Returns and Exchange department Meddshoes at +30 2610 223 331. Products should be unused. (eg not to be soiled, used & its packaging in good condition)

The receipt or invoice is to returned with the package for the exchange to be complete.

To request an exchange please follow the steps bellow:

  • Call by telephone +30 2610 223 331.
  • Fill out the form here or send an email to [email protected] with subject "exchange product".

 

Our primary goal, as in our stores, besides good service, is to offer our customers quality products with high aesthetics, combining a variety of designs always at the best market prices.

For this reason we have a lot of traffic in our warehouses resulting in that the update of some codes do not appear directly in our system and there is a deviation of about 2-3 hours delay. In this case MEDDSHOES will call you for information and in case the call is not answered, a relevant e-mail will be sent to you.

When your order is completed and it has been sent, you will receive a relevant e-mail with the details of the shipment, (check also the spam or spam).

Visit the link and the see current status of your order live.

All orders are shipped by Geniki Taxydromikh, ACS,, Speedex-Ronex, and Easymail for Greece. DHL and Post are available for international orders. και ΕΛΤΑ courier. 

International order are shipped by Hellenic Post or DHL